Frequently asked questions
Ordering by message, prices excluding VAT, payment after confirmation: everything you need to know before ordering.
How to order
How do I place an order?
Add the products you are interested in to your basket, then press “Send my basket on WhatsApp”. The message is written automatically with your choices: all you have to do is send it. An adviser will reply to confirm availability and delivery.
Can I order without WhatsApp?
Yes: from the basket or the product page, you can also send your request by email.
A product is not on the site. Can you find it?
Send us the brand and model you are looking for: we will quickly let you know whether we can offer it.
Prices and payment
Are prices shown excluding or including VAT?
All prices shown exclude VAT. The invoice, issued in your company’s name, details the VAT.
When and how do I pay?
There is no online payment. You pay once the order has been confirmed with an adviser. [Accepted payment methods to be specified by the client.]
Delivery
What are the delivery times?
The lead time is confirmed before you order, depending on the product and your address. [Usual lead times to be specified by the client.]
Can I collect my order?
Yes, collection is possible. [Address and opening hours to be specified by the client.]
Returns and warranty
What if a product is not suitable?
Contact us on WhatsApp or by email, stating your order number. [Return conditions to be specified by the client.]
Are the products under warranty?
Products are covered by the manufacturer’s warranty. [Warranty periods to be specified by the client.]
Can’t find your answer?
Ask us your question and an adviser will reply directly.